Saturday, April 18, 2009

Our visit back and Luggage Issues

Many of you know that Heidi and I flew back to the state to visit family over Easter and to have a few interviews. My interviews have been going so well--I have had one job offer already, and I expect at least a few more positions to be offered to me in the next week (if what was said at my interviews is any indication). We have been blessed in our time with family and friends, and are looking forward to this new adventure that God is leading us on.

One of my observations about the country and the economy is that people are half and half. Some people are extremely positive and upbeat about their lives and others are not. Some drag on the economy all the time and others don't. Some of the people that were extremely positive aren't even working because they were laid off--in Indiana, one of the hardest hit places in the country as far as layoffs go, I have run into some very positive and motivated people.

Lastly, the Lord just blessed us with a kind and loving person at Continental Baggage claim recently. When we flew into Omaha on April 4th two of our suitcases, those four wheel ones, had a wheel completely ripped out. There was a huge hole in the bag where the wheel had once been. I figured that the airline would not cover it, but called in a few days later when I realized that my warranty on the bags wouldn't cover it. The lady (continental customer service) on the phone said to take it to a Continental Hub and that a clerk there would either give me a voucher to replace the bags or send them in to be fixed. I was surprised at this, but took her word for it with a damage claim number. When we went over to Fort Wayne to visit Heidi's family, we planned a specific trip (we visited some friends as well) to the Indianapolis Airport (135 miles away) to go and talk with the baggage claim office there, fully expecting to be given a voucher or that they would send our bags in for repairs. These bags were not cheap when we bought them 2 years ago. When we walked in the clerk told us that they don't fix bags and they don't replace them if the wheels are busted off. I told her that the representative on the phone said they would. After a few minutes talking with this kind woman, she went to the back room and brought out two "stock" bags. And just gave them to us--and we kept our old luggage. Wow! What a blessing! The bags are very similar to the ones that were damaged, if not a bit nicer. They aren't four-wheelers, but now that we've had two break on the same trip we probably won't be buying them again. Here is a picture of our new bags:


Thanks Continental for being so kind and being true to the word of one of your representatives, even if she was wrong! Very good business!

1 comments:

Nancy Hinton said...

God was so good to bless you with that compassionate lady. Yeah! I believe God will bless you and Heidi abundantly for stepping out in faith to obey what you feel He has told you to do. Supply always follows God's call. God never promises to give us monitary riches that I can find in the word, just "our needs" and his presence. Love you! Mom Nancy